Published Date: 2015-06-07, Sunday
Dr. Gajendra Sharma, Associate Professor at the Department of Computer Science and Engineering, got a research paper entitled 'The effects of online service quality of e-commerce websites on user satisfaction' published in the journal The Electronic Library. The Journal is indexed by ISI.
The paper is available online at:http://www.emeraldinsight.com/doi/full/10.1108/EL-10-2013-0193
